Monday, March 31st, 2008 Posted in general | 1 Comment »
I love this page from Yelp, which describes itself as a "online city guide made up of real reviews from real people." Among the highlights from their page, which addresses the ... Read more..Thursday, March 27th, 2008 Posted in customer service | 2 Comments »
Maybe I'm late to the party here, but I just learned that Borders will now send its coupons to your cell phone by text message. Used my first one last ... Read more..Wednesday, March 26th, 2008 Posted in commenting | 1 Comment »
Inspired by Steve Outing's recent post entitled, "If user comments go crazy, be thankful; seek more," I wanted to generate ideas about rebutting the arguments against them. Yes, there are some ... Read more..Monday, March 24th, 2008 Posted in general | No Comments »
Just back from a week on vacation. I spent the week hanging with my son while my wife and daughter were out of town. And when we weren't hanging together, ... Read more..Saturday, March 15th, 2008 Posted in customer service | 1 Comment »
I'm a big fan of customer service stories -- good or bad. I'm remiss, sometimes, in not recognizing good examples. Last weekend, I had one at the Uno Chicago Grill ... Read more..Tuesday, March 11th, 2008 Posted in twitter | No Comments »
I loved checking in on my Twitter stream in the moments and hours after the Eliot Spitzer story broke in the New York Times. The cries of "say it ain't ... Read more..Monday, March 10th, 2008 Posted in general | No Comments »
Mark Cuban, owner of the Dallas Mavericks (and, usually, a fairly savvy online guy), has banned bloggers from the locker room of the Dallas Mavericks "no matter what affiliation." That ... Read more..Friday, March 7th, 2008 Posted in general | 6 Comments »
I attended a luncheon sponsored by the St. Louis Chapter of the Society of Professional Journalists on Wednesday. A couple of highlights left me concerned about the pace of evangelizing ... Read more..