Uno Chicago Grill — an example of good customer service
I’m a big fan of customer service stories — good or bad. I’m remiss, sometimes, in not recognizing good examples. Last weekend, I had one at the Uno Chicago Grill in Chesterfield. Long story short, I snagged my jeans on an exposed nail in the booth where I was sitting.
I tore a small hole in the back left leg of my pants. When I pointed out the nail, and the hole, to the waiter, he apologized immediately and agreed that the nail could be dangerous. He sent the store manager, Mike Reckert, to my table. He also apologized immediately and, likewise, said he’d have the nail repaired as soon as we left.
He asked whether I’d have my jeans repaired or replaced; I didn’t know at the time. He gave me his card and said to send him the bill, that it would be taken care of.
Truth is, I can afford to have the pants fixed. I likely won’t even bother because he did all the right things. It really is amazing how easy it is to make a customer happy.
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- Just had my first Gmail phone call -- with my parents -- and the quality was fantastic. Wow. http://tcrn.ch/a8GndI
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That is good news. I have never eaten there but have heard great things. We ate a Bristols the other day and my hubby’s meat was totally overdone. He complained thinking they would comp us a free desert or something but they comped his whole meal. Bonus.
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