Good customer service at an AMC movie theater
Brad Pitt and Cate Blanchett in The Curious Case of Benjamin Button.
I am fond of stories about good customer service. We got it at the West Olive Theater in Creve Coeur on New Year’s Eve, when my wife and I went to see The Curious Case of Benjamin Button. The theater is owned by AMC Theatres.
The story is brief. We bought the tickets online, retrieved them without incident and watched the movie.
But about 20 minutes before the end, the film stopped dead, the screen went blank and the lights came up. The crowd in the theater started mumbling and looking around, naturally. Within 90 seconds, the lights dimmed and the movie commenced without missing a beat. We loved the movie.
And as we left the theater, two employees flanked the doors, handing out vouchers for a free ticket to everyone who was there. They apologized to each person for the inconvenience. They went beyond what they needed to do to make up for what was obviously a minor glitch. Bravo. It’ll certainly make me pay more attention to the movie theater. So easy for them to do, such a big impression it leaves.
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