Here’s some of the stuff I thought was interesting while stomping through the Internet on Aug. 13 from 10:41 am to 10:02 pm:
- Beyond the Hype: Twitter and customer service: My personal experience - Another great social media/customer service story. This is starting to play into my simmering PR blog item.
- The PR Roadblock On The Road To Blissful Blogging - Michael Arrington, TechCrunch: “…I agree that PR as a profession is broken.” That industry’s problems are similar to the newspaper industry’s — but they may be a year or two behind. I know people in the PR industry who get it, though.
- A blog about technology from BBC News | US media’s crimes against Web 2.0 - Amen to this writer, who discusses issues with NBC protecting its rights to the Olympic Games and the controversy at the Philadelphia Inquirer.
