The interesting stuff I saw online on Aug. 13

Thursday, August 14th, 2008 Posted in What I've Read, general | No Comments »

Here's some of the stuff I thought was interesting while stomping through the Internet on Aug. 13 from 10:41 am to 10:02 pm: Beyond the Hype: Twitter and customer service: My ... Read more..

Why don’t more retailers send coupons by text message?

Thursday, March 27th, 2008 Posted in customer service | 2 Comments »

Maybe I'm late to the party here, but I just learned that Borders will now send its coupons to your cell phone by text message. Used my first one last ... Read more..

Uno Chicago Grill — an example of good customer service

Saturday, March 15th, 2008 Posted in customer service | 1 Comment »

I'm a big fan of customer service stories -- good or bad. I'm remiss, sometimes, in not recognizing good examples. Last weekend, I had one at the Uno Chicago Grill ... Read more..